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Questions about your silk pillowcase, sizing, shipping, or returns? Send a note. Real people reply every day.
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Email is the fastest way to reach us. We reply within one business day. Phone is slower and best reserved for urgent cases after you have written to us.
- Replies within 1 business day
- 100-night trial after delivery
- Real human support
Important — refunds & chargebacks while shipping
If your order is still in transit (not yet delivered), we cannot process a refund. Filing a refund request or a chargeback before the product is received will not speed things up — we cannot complete that refund while the package is moving. Please track your order and wait until it arrives. Tracking can stay blank for a few days after dispatch; that is normal.
The 100-night trial applies after delivery. Use the refund form below only once your order has been received (or if it is past the delivery window with no movement).
General questions
Shipping status, setup, product questions — send us a note.
Request a refund
For the 100-night trial after your order has been delivered, or if delivery is long past the window with no tracking movement.
Warning: If your product is still in transit and you file a refund or chargeback, we cannot process that refund. Please wait until the package is received. Blank tracking for a few days after shipping is normal.